American Citizens should call the Embassy as soon as practical in the event of an arrest, death, hospitalization, or other emergency involving a U.S. citizen. In an emergency, Embassy personnel can assist in talking with medical personnel, police, or other officials on behalf of the U.S. citizen and his or her family.
In the event of an emergency after hours, please call +855 23-728000. Press 1 and then 0 to be transferred to the operator.
A duty officer is always available outside normal office hours to assist American citizens who have serious emergencies. U.S. citizens with emergencies should call the Embassy’s main number, 023-728-000. Please note that routine matters such as visa inquiries or replacement pages for passports do not constitute emergencies.
Callers in the United States can also contact the U.S. Department of State’s Office of Overseas Citizen Services toll free at 1-888-407-4747.
For non-emergency issues, please visit our General Information page.