Important Information for U.S. Citizens

June 03, 2020

After a period of limited emergency services in response to the global COVID-19 pandemic, U.S. Embassy Phnom Penh will resume some regular services for U.S. citizens. In addition to emergency consular services, a limited number of routine American Citizen Services (ACS) appointments will be available starting June 8. Interested U.S. citizens may use our online system to request passport, notarial, and Consular Reports of Birth Abroad (CRBA) appointments here, although wait times may be longer than usual due to limited capacity. Persons seeking CRBA appointments should follow the instructions on our website and send documents in advance to

In response to the COVID-19 situation, the U.S. Embassy Phnom Penh is only able to admit individuals with confirmed appointments.  Failure to obtain an appointment or arrive on time for any service may result in being denied entry. U.S. citizens with appointments who are not feeling well on the day of their appointment should reschedule. U.S. citizens should follow social distancing measures implemented inside our facilities, including the use of face masks and hand sanitizer upon entry.

The U.S. Embassy Phnom Penh reminds U.S. citizens that the U.S. government has suspended production of regular full-validity passports and CRBAs. The U.S. Embassy Phnom Penh will accept and transmit regular passport and CRBA applications to the printing centers in the United States; however, those applications will be added to a printing queue and will only be processed once printing centers in the United States resume operations.  We are unable to estimate when printing centers in the United States will return to normal operations. In the interim, U.S. citizens can request a limited-validity emergency passport with their regular passport application in order to have a valid passport in their possession while waiting for a full-validity passport.

We recommend U.S. citizens check the Embassy’s COVID-19 page daily for information, and register or update their information in the Department of State’s Smart Traveler Enrollment Program (STEP).