Notice on Visa Services
The United States Embassy Phnom Penh will continue to provide all immigrant visa and non-immigrant visa services to Cambodian and resident third country nationals. As of November 01, 2021, we resumed certain non-immigrant visa services for non-resident third country nationals with limited appointment availability to the following categories: B1/B2, F, M and J. Applicants from outside this office’s consular district may apply for visas. However, you should be aware that language difficulties and interviewing officers’ unfamiliarity with local conditions in other countries may make it more difficult to demonstrate your qualifications for a visa here than in your home district or at a post designated for your application.
While the United States Embassy Phnom Penh aims to process cases as soon as practicable, there is likely to be increased wait times for completing such services due to substantial backlogs. The MRV fee (for nonimmigrant visa) is valid and may be used to schedule an interview appointment in the country where it was purchased within one year of the date of payment. If you have an urgent matter and need to travel immediately, please follow the guidance provided at https://www.ustraveldocs.com/kh/kh-main-contactus.asp to request an emergency appointment.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship or nationality.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel under the Visa Waiver Program. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States. If you cannot find what you are looking for here, please visit Travel.State.gov for additional information.
Note: U.S. citizens do not need a U.S. visa for travel to the United States, but when planning travel abroad a U.S. citizen may need a visa issued by the embassy or consulate of the country they wish to visit.
Do You Already Know What Type of Visa You Need?
If you are unsure, please use the Visa Wizard to help you determine your visa type.
Contact the Visa Section
Due to security requirements and staffing limitations, only those with appointments will be admitted to the Visa Section. We are not able to accept in person requests for visa-related information. Most answers to your visa-related questions can be found on our website.
After reading all the information available on this website and its links, if you still need additional information, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, email or chat.
Hours of Operation
English and Khmer speaking customer service agents are ready to assist you Monday through Friday, 8:00 a.m. to 4:00 p.m. The call center is closed weekends and Cambodia national holidays, as observed by the U.S. posts.
Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Cambodia: Call +855 23 962 530.
- Callers in the United States: Call +1 703 665 7346.
Email: To reach a customer service representative via email, please write to: firstname.lastname@example.org.
Chat: To chat with a customer service representative, please click here. Chat software works with Internet Explorer 8.0, Internet Explorer 7.0, Internet Explorer 6 Service Pack 2, and Firefox 3.6.
Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-cambodia.
Please see call center website for details.
Case Status Inquiry:
If you have an inquiry regarding a pending Non-Immigrant/Immigrant Visa Application, please review the requirements described below, if you meet the requirements, you may email IVPhnomPenh@state.gov for immigrant visa, or NIVPhnomPenh@state.gov for nonimmigrant visa for your case’s status inquiry. If you have not applied for a visa and/or have a general visa question, please contact our customer call center at https://www.ustraveldocs.com/kh/kh-main-contactus.asp for questions. We are unable to answer general inquiries.
- You have attended an interview and 15 days have passed since the interview day, or
- You submitted additional documents required after the interview, AND 15 days have passed since you submitted the documents.
- You are the case’s petitioner, applicant, or an attorney or accredited representative (must submit form G-28, Notice of Entry of Appearance as Attorney or Representative), and your inquiry must include detail information of the case.
Please note: If your inquiry does not meet the requirements described above, you will NOT receive an email response. However, you may check the status of your visa case online at any time via the CEAC website.
Please allow at least 3 business days before making a follow-up inquiry. Duplicate submissions will not speed the process.
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise every visa applicant that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect every visa applicant to:
- Plan the travel and visa application as far in advance as possible.
- Complete the application fully and accurately.
- Be forthcoming about the purpose and plans.
- Prepare for the interview and be able to clearly and concisely describe the intentions.